Privacy policy

Last updated 20 August 2026

This policy describes what NGEL Global Enterprise LTD collects when you use ngelenterprise.com and our mobile apps, why we collect it, who else sees it, and how you can have it removed. It covers our marketplace and our hotel, flight, bus, car rental and apartment services.

1. What we collect

When you create an account

• Your name, email address and telephone number
• A password, which is stored only as an irreversible hash — nobody at NGEL can read it
• If you choose to sign in with Google, the account identifier Google gives us. We never receive your Google password.

When you buy something

• Delivery name, telephone number and address, and any delivery instructions you write
• What you ordered, when, and what it cost
• Payment method, the telephone number used to pay, and the transaction reference

We do not hold card numbers or mobile money PINs. Payments are made through the payment provider, and we receive only confirmation and a reference.

When you book travel or accommodation

• Traveller and contact names, telephone, WhatsApp number and email
• Booking details — dates, route, property, passengers
• For hotel bookings: nationality and travel document details — document type, number, and issue and expiry dates. Accommodation providers are required to record these for guests, and we pass them only to the property you booked.

Automatically, when you use the site

• Sign-in records: the address used, the time, and whether it succeeded
• Your IP address and browser identification, kept as a security record
• Which pages were visited, through Google Analytics, with IP addresses anonymised

2. Why we collect it

3. Who else sees it

We share the minimum necessary, and only with these:

We do not sell your personal information, and we do not share it for advertising. We may disclose information where the law requires it.

4. How long we keep it

• While your account is open: for as long as you use the service.
• After you close your account: your personal details are removed within 30 days. Financial records — orders, payments and invoices — are kept as the law requires of businesses, but with your personal details stripped out so they can no longer be connected to you.
• Security records of who did what are kept, with your personal details removed. We are required to be able to show that a change was properly authorised.

5. Your choices

Delete your account

Go to https://ngelenterprise.com/account/delete, or use the option inside the app. Your account is closed after 30 days, and signing in again during that time cancels the request. That page lists exactly what is removed and what remains.

Choose what we send you

You can switch individual notifications on or off, and choose whether they arrive in the app, by email or by WhatsApp. Messages about your own orders and payments cannot be switched off — they are part of the transaction, not marketing.

See or correct your information

Your account pages show what we hold and let you correct it. For anything not shown there, write to info@ngelenterprise.com and we will respond within 30 days.

6. Keeping it safe

• The site is served only over an encrypted connection
• Passwords are stored as irreversible hashes
• Service credentials are encrypted where they are stored
• Staff access is limited by role, and changes to records are logged in a tamper-evident audit trail

No system is perfectly secure. If a breach affects your personal information, we will tell those affected.

7. Children

The service is for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us their information, write to us and we will remove it.

8. Changes

If this policy changes we will update the date at the top of the page. Significant changes will be announced in the app.

9. Contact